If you find that a family member under the age of 18 is using an adult account, please contact us. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit.
Please note, there are limitations on when you can get a refund for subscription payments. Please check your subscription settings to see if this is the cause of the transaction. Have you been charged a recurring subscription fee? If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.
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